A Messenger-first commerce business now has an AI agent that closes sales on its own and handles 82% of conversations without a person, with sales holding level against an agents-only setup. A controlled test also replaced a gut-feel worry with data the team can trust.

Results 3 measured · 1 observed

Autonomous orders
After: ~8–9% of chats
Before: 0% (not designed to close)
Chats with no human
After: 82% handled by AI agents end-to-end
Before: Every conversation gets handed over to human
AI Agent visibility
After: Every decision traced
Before: Black box, no tracing
Chats that blocked page
After: 23.6% (AI agent)
Before: 28.1% (sales team only)

Trading / Precious Metals

From Spreadsheets to a Single Source of Truth for a Precious Metals Business

The client relied on spreadsheets as source of truth after an unreliable previous system left critical operations fragmented. ScaleXY connected the workflows across the business, giving the client real-time visibility, stronger controls, automated data flows, and a reliable system of record.

Results 4 observed

Data Entry
After: Enter once, flow across departments
Before: Multiple record entries
Calculations
After: System-generated + review
Before: Manual
Approvals
After: Defined workflows with clear traceable accountability
Before: Fragmented, offline and no clear accountability
Management visibility
After: Real-time on demand reporting
Before: Manual Consolidation

Nonprofit / Global Events

How a Global Nonprofit Ran a 10,000+ Person Conference With a System Its Team Could Operate

For the conference, Scale XY built the registration operation so the organization's team could manage passes, payments, changes, and user issues without highly relying on developers. The system supported 10,000+ attendees, six pass types, and over 150 locations.

Results 3 observed

Routine admin changes and user corrections
After: Team-managed
Before: Developer-dependent
Conference system issues
After: Zero system issues
Before: Multiple firefighting points
Auditability
After: Full audit logs
Before: Limited to none

All work

One constraint solved.Then the next.

A solution only creates value once people adopt it and the business changes.

Solve

Implement the right fix for the constraint, technology or otherwise.

Measure

Track whether it moved the numbers against the baseline set going in.

Support

Stay embedded. Monitor, tune, and fix what real usage surfaces.

Repeat

Once it holds, find the next constraint growth has created.

Organizations should thrive.

People should flourish.

Technology should remove unnecessary work so people can focus on what they do best.

About ScaleXY

Something in the way you operate is holding you back.

Tell us what's becoming harder as you grow. We'll help you find out why.

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